Cancellation by guests.
Bookings cancelled up to 7 days before arrival - a full refund of any monies paid.
Bookings cancelled 7 days or less before arrival ( including any no shows ) - Guest will be charged in full.
Cancellations made by Chiltern House.
If it becomes necessary for us to cancel your booking at Chiltern House, we will contact you and then we will offer you a full refund of any monies already paid via BACS payment. We will make every effort to find you alternative accommodation nearby with similar facilities if you should wish.